Trailers Channel, based at 2661 Stevens St, Houston, TX 77026, is committed to your satisfaction with trailers and parts purchased on trailerschannel.com or at our Houston facility.

1. Return Eligibility
* Trailers:
* New trailers are returnable within 14 days of delivery or pickup if unused, in original condition (no modifications, damage, or wear), and with all documentation (e.g., title, warranty card, manual).
* Used or refurbished trailers are returnable within 7 days under the same conditions, unless sold “as is.”
* Custom-ordered or abandoned/salvage trailers are non-returnable unless defective or misdescribed.
* Parts and Accessories:
* Returnable within 30 days if unopened, unused, and in original packaging with tags/receipts.
* Used or installed parts are non-returnable unless defective.
* Non-Returnable Items:
* Trailers or parts sold “as is” (common for salvage units).
* Custom accessories (e.g., branded hitches).
* Consumables (e.g., lubricants, cleaners).

2. Return Process
* Initiate a Return:
* Contact support@trailerschannel.com within the return window (14 days for trailers, 30 days for parts).
* Provide your order number, reason for return (e.g., change of mind, defective), and supporting evidence (e.g., photos of condition).
* Receive RMA: We’ll issue a Return Merchandise Authorization (RMA) number within 1–2 business days. Returns without an RMA will not be accepted.
* Return Shipping:
* Ship items to: Trailers Channel, 2661 Stevens St, Houston, TX 77026.
* Include the RMA number, original packaging, and all accessories.
* For trailers, schedule drop-off at our Houston lot or arrange carrier pickup (customer pays return shipping unless we’re at fault).
* Parts must be shipped via trackable carriers (e.g., UPS, FedEx).
* Inspection: We inspect returns within 3–5 business days of receipt to verify condition and eligibility.

3. Refund Details
* Approved Returns:
* Refunded to the original payment method (e.g., credit card, PayPal) within 7–10 business days of inspection approval.
* Original shipping costs are non-refunded unless the return is due to our error (e.g., wrong item).
* Restocking Fees:
* Trailers: 15% of purchase price to cover handling, re-inspection, and restocking.
* Parts: 10% of purchase price.
* Waived for defective or incorrect items.
* Partial Refunds: Issued if trailers/parts show minor wear or missing components, at our discretion.
* Financed Purchases: Refunds are applied to the loan balance; contact your lender for details.

4. Defective or Incorrect Items
* Notification: Report defects or incorrect items within 7 days of delivery/pickup via support@trailerschannel.com, including photos, order number, and trailer VIN (if applicable).
* Resolution: We’ll provide:
* A replacement (same or equivalent model, subject to availability).
* A repair at our Houston facility (free if under warranty).
* A full refund, including return shipping, if we cannot replace or repair.
* Process: Follow the RMA process; we cover return shipping for verified defects, per Google Merchant Center guidelines.

5. Order Cancellations
* Before Shipment: Cancel within 24 hours of purchase for a full refund. Contact support@trailerschannel.com or (713) 555-1234.
* After Shipment: Treated as a return, subject to standard policies and fees.
* Custom Orders: Non-cancellable once production begins (e.g., custom cargo trailers).

6. Damaged Shipments
* Inspect deliveries before signing. Note damage on the carrier’s receipt and notify us within 24 hours with photos. We’ll file claims with carriers and offer replacements or refunds, per industry practice.

7. Return Shipping Costs
* Customer-Initiated Returns: You cover return shipping (e.g., $500–$2,000 for trailers, $10–$50 for parts).
* Our Error or Defect: We cover return shipping and provide prepaid labels or arrange pickup.

8. International Returns
For non-U.S. purchases, contact support@trailerschannel.com. You’re responsible for return shipping, customs duties, and taxes. Refunds exclude international fees.