Trailers Channel, located at 2661 Stevens St, Houston, TX 77026, is dedicated to delivering trailers (cargo, utility, RV, abandoned) and parts efficiently across the U.S. This Shipping Policy provides comprehensive details on options, costs, timelines, and processes for orders placed on trailerschannel.com or via support@trailerschannel.com, ensuring compliance with Google Merchant Center’s requirement for transparent and accurate shipping information.

1. Shipping Options
We offer flexible shipping methods to meet your needs:
* Local Pickup: Free at our Houston facility (2661 Stevens St, Houston, TX 77026). Available Monday–Friday, 9 AM–5 PM CST, and Saturday, 10 AM–2 PM CST. Schedule via support@trailerschannel.com To ensure trailer readiness.
* Standard Shipping: For trailers and parts, handled by trusted carriers (e.g., FedEx Freight, R+L Carriers, XPO Logistics). Suitable for most orders, with delivery to your specified address.
* White-Glove Delivery: Premium service including trailer delivery, inspection, and setup (e.g., hitch installation, brake testing). Available for select models; contact us for availability and quotes.
* Expedited Shipping: Faster delivery for urgent orders (e.g., 2–5 business days). Limited to smaller trailers or parts; confirm availability at checkout.

2. Shipping Costs
Shipping costs are calculated at checkout based on:
* Trailer Size/Weight: E.g., a 16-ft cargo trailer (~2,000 lbs) costs $500–$2,500 within 500 miles; a 40-ft gooseneck (~10,000 lbs) may exceed $5,000 cross-country.
* Distance: From our Houston hub (2661 Stevens St) to your delivery address.
* Service Type: Standard, white-glove, or expedited.
* Additional Fees: Fuel surcharges, oversized permits (e.g., $100–$500 for wide loads), or destination fees (e.g., residential delivery, $50–$200). Per Google Merchant Center, costs are displayed before payment, including taxes and fees. Sample estimates:
* Houston to Dallas (240 miles): $600–$1,200 (standard).
* Houston to Los Angeles (1,500 miles): $2,000–$4,500 (standard).
* White-glove setup: $1,000–$5,000 extra. For precise quotes, use our checkout tool or email support@trailerschannel.com.

3. Delivery Timelines
Estimated delivery times from order confirmation:
* Local Pickup: Same day or next business day, subject to inventory and scheduling.
* Standard Shipping: 3–10 business days, depending on distance (e.g., 3–5 days within Texas, 7–10 days to California).
* White-Glove Delivery: 7–14 business days, due to setup coordination.
* Expedited Shipping: 2–5 business days for eligible items. Timelines are estimates. Delays may occur due to weather, carrier issues, or permit processing for oversized trailers. Track your order via a link emailed post-shipment, per Google Merchant Center tracking requirements.

4. Order Processing
* Orders are processed within 1–2 business days after payment verification.
* You’ll receive a confirmation email with order details, estimated delivery date, and tracking information (if applicable).
* Custom or abandoned trailers may require 3–5 days for inspection before shipping.

5. Shipping Restrictions
* Geographic Limits: We ship to the contiguous 48 U.S. states. For Alaska, Hawaii, or international deliveries, contact support@trailerschannel.com for custom arrangements (additional costs apply).
* Oversized Trailers: Units over 8.5 ft wide or 40 ft long require special permits, adding $100–$500 and 2–5 days.
* Hazardous Items: Some parts (e.g., batteries) have shipping restrictions; we comply with DOT regulations.

6. Inspection and Acceptance
* Upon Delivery: Inspect trailers/parts for damage or discrepancies before signing the delivery receipt. Note issues on the carrier’s paperwork.
* Reporting Issues: Notify us within 24 hours at support@trailerschannel.com with photos and details. We’ll coordinate with carriers for claims or replacements, per industry standards.
* Local Pickup: Inspect at our Houston lot before loading. Report issues immediately to staff.

7. Lost or Delayed Shipments
* If a shipment is delayed beyond 14 business days, contact us to investigate.
* For lost items, we’ll file a claim with the carrier and provide a replacement or refund within 10 business days, as required by Google Merchant Center.

8. International Customers
Non-U.S. customers are responsible for customs duties, taxes, and import permits. We provide necessary documentation (e.g., commercial invoices). Email support@trailerschannel.com for assistance.

9. Changes or Cancellations
* Modify or cancel shipping details before dispatch by contacting support@trailerschannel.com.
* Post-shipment changes may incur fees (e.g., rerouting, $50–$200).