Trailers Channel, based at 2661 Stevens St, Houston, TX 77026, provides comprehensive warranty coverage to protect your investment in trailers and parts, ensuring peace of mind

1. Trailer Warranties
* New Trailers:
* Structural Warranty: 1–5 years, depending on manufacturer. Covers defects in frame, welds, axles, and suspension due to materials or workmanship.
* Component Warranty: 1–2 years on parts like brakes, lights, hitches, and jacks, per supplier terms.
* Paint/Coating: 1 year against peeling or fading under normal use.
* Used or Refurbished Trailers:
* 90-day limited warranty on major components (e.g., frame, axles, brakes) unless sold “as is.”
* Refurbished units undergo a 50-point inspection at our Houston shop, ensuring roadworthiness.
* Abandoned/Salvage Trailers:
* No standard warranty unless specified (e.g., 30-day limited coverage for refurbished salvage units).
* Sold “as is” per industry practice, with pre-purchase inspection reports provided.
* Extended Warranties: Available for purchase on new and select used trailers (e.g., $200–$1,000 for 1–3 years). Contact us for options.

2. Parts and Accessories Warranties
* New Parts: 1-year warranty against defects in materials or workmanship (e.g., tires, hitches, lights).
* Used Parts: 30-day warranty unless sold “as is.”
* Aftermarket Accessories: Covered by manufacturer warranties (e.g., 6 months for jacks), which we honor.

3. Warranty Process
* Initiating a Claim:
* Contact us
* Provide order number, trailer VIN, purchase date, and detailed description of the issue, including photos or videos.
* Inspection:
* Bring the trailer/part to 2661 Stevens St, Houston, TX 77026, for free inspection (schedule via support@trailerschannel.com).
* For remote customers, we may arrange third-party inspections (fees apply, refunded if defect is covered).
* Claims are reviewed within 3–5 business days.
* Resolution:
* Repair: Free at our Houston facility or an authorized repair shop if the defect is covered.
* Replacement: Same or equivalent item provided if repair isn’t feasible, subject to availability.
* Refund: Full or partial refund (at our discretion) if repair/replacement isn’t possible.
* Resolutions are completed within 10–15 business days, per industry standards.

4. Warranty Exclusions
Warranties do not cover:
* Normal Wear and Tear: E.g., tire tread, brake pads, paint scratches.
* Misuse or Negligence: E.g., overloading trailers beyond rated capacity, improper towing, or accidents.
* Modifications: E.g., aftermarket alterations, non-approved repairs.
* Improper Maintenance: E.g., neglecting brake inspections, lubrication, or rust prevention.
* Environmental Damage: E.g., flooding, hail, or corrosion from road salt.
* Commercial Overuse: E.g., exceeding axle weight limits in heavy-duty applications.
* Non-Authorized Repairs: Work done outside our network voids coverage.

5. Manufacturer Warranties
Trailers and parts from partners (e.g., Big Tex, Norco, Dexter Axles) carry their own warranties, which we administer. Examples:
* Big Tex: 3-year structural, 1-year components.
* Dexter Axles: 2–5 years, depending on model. Warranty details are included with your purchase. Register your trailer with the manufacturer (via their portal or our assistance) to activate full coverage. Failure to register may limit claims.

6. Transferability
* New trailer warranties are transferable to subsequent owners within the original period, with proof of purchase and a $50 transfer fee.
* Used or salvage trailer warranties are non-transferable.

7. Maintenance Requirements
To maintain warranty validity:
* Follow manufacturer maintenance schedules (e.g., brake checks every 6 months, tire rotations).
* Keep service records (available at our Houston shop or authorized providers).
* Use trailers within specified limits (e.g., GVWR, towing capacity).

8. Dispute Resolution
If you disagree with a warranty decision, appeal via our email with additional evidence. We’ll review within 7 business days. Escalated disputes may involve mediation, per Texas law.

9. International Customers
Warranties for non-U.S. purchases are limited to manufacturer terms. Contact support@trailerschannel.com for service options; shipping costs apply.